FAQs
We have collated below all our 'Frequently Asked Questions' we hope these answer any questions you have. If you cannot find your answer below please call us on 0800 048 2748 or contact us and we'll be happy to help.
What is self storage?
Self Storage is an easy, flexible storage solution. Individuals and companies can store goods in their own exclusively occupied, self-contained, secured rooms/spaces. Self Storage is ideal for when moving home, or creating more space at your existing property. Self Storage is a perfect solution for business' to store in a space without the need to be tied into a lease or long-term rental agreement.
Will my possessions be safe?
You can rest assured that your stored goods are extremely well protected with well lit corridors, smoke detectors and 24 hour CCTV surveillance. You are the only person that holds the key to your personal padlock. With your personal pin number you will be able to access our building 24 hours a day.
What are your opening times?
Our reception opening hours are: Monday to Friday 9am – 5pm. Please note that if you have a unit, you will have 24-hour access, 7 days a week.
Can I view the storage units before I rent?
Yes, of course it is always advisable to view a unit, please just ask at reception and take look.
Can I hire a unit today?
Yes. If we have a unit available for you, and you are able to complete all the required paperwork, you can move your possessions in right away.
What do I need to bring with me to rent a unit?
Two forms of ID are required, one from the Photo ID list and one from the Address list:
Photo ID - the only qualifying ID is one of the following:
- Current, valid passport
- Photograph bearing valid current National ID card
- Current valid new style driving licence (i.e photo)
Address verification - one of the following:
- Something from the Photo ID list in addition to that already provided e.g. if a passport was provided, a driving licence could then be used as the second ID
- Utility company correspondence (but not mobile phones)
- Local Authority correspondence
- Bank or Building Society statement or mortgage related correspondence
- Benefits Agency correspondence
Please ensure it is:
- Dated within the last 3 months
- Clearly indicates your name and address
- Contains some account information such as account numbers
- Please contact us on 0800 048 2748 if you have any questions to avoid problems at the time of move in.
Are there any hidden charges?
No, all you pay is for the rental of your unit. There are no extra charges for lighting, heating or how many times you access your unit. We are members of the UK Self Storage Association and abide by strict trading procedures.
What payment methods do you accept?
Visit our Payment Methods page.
What can I store?
You can store nearly anything, furniture, decorations, garden furniture, bicycles etc. You cannot store explosives, firearms, chemicals or compressed gases, perishable or illegal items. Motorbikes etc must be drained of fuel and oil before storing. If in doubt contact us on 0800 048 2748.
How do I lock my unit?
Either purchase a padlock at reception or simply bring your own. You keep the keys!
How can I access my unit?
You can access your unit 24 hours a day. Simply enter the building with your personal PIN code.
Do you sell packing materials?
Yes we sell a wide range of boxes, bubble wrap, packing paper etc. Just ask at reception or to visit our packing section.
Are my items insured?
Not automatically. You must confirm you have insurance cover for your goods. Most household contents policies do not cover goods in storage. We can arrange cover for you - please ask us for more details.
What is the minimum rental period?
The minimum rental period is 7 days but we normally run on a monthly basis.
Do I have to serve notice if I want to leave?
We require one weeks notice prior to your departure.